Privacy Policy

Last updated: 30 May 2025

Cairns Auto Works (“we”, “our”, or “us”) respects your privacy and is committed to protecting your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

1. What Information We Collect

We may collect the following personal information:

• Your name

• Email address

• Phone number

• Vehicle information (make, model, year, kilometres)

• Services requested

• Preferred appointment time and date

• Any other information you provide voluntarily through forms or communication

2. How We Collect It

We collect personal information via:

• Online booking forms

• Phone calls

• Emails

• In-person visits to our workshop

3. Why We Collect Your Information

We collect your personal information to:

• Book and manage service appointments

• Provide accurate quotes and automotive services

• Communicate with you about your vehicle

• Follow up on completed jobs and send service reminders

• Improve our services and operations

4. How Your Information Is Stored and Protected

We take data security seriously. Your personal information is stored securely in our internal systems, email, or booking platforms, with appropriate safeguards to prevent misuse, loss, or unauthorised access.

5. Do We Share Your Information?

We do not sell or trade your information. We may share limited data with trusted third parties (e.g., web hosts, IT service providers) solely to help operate our business securely and efficiently. These providers are required to handle your information in accordance with privacy laws.

6. Website Cookies and Analytics

Our website may use cookies or analytics tools (such as Google Analytics) to help us understand how visitors use our site. This data is anonymous and helps us improve the user experience. You can control cookie settings through your browser.

7. Accessing and Correcting Your Information

You have the right to request access to your personal information and ask for it to be corrected if inaccurate. Contact us directly and we’ll assist you promptly.

8. Complaints and Concerns

If you have concerns about how we handle your personal information, please contact us. We will investigate your complaint and do our best to resolve it quickly.

9. Contact Details

Cairns Auto Works
240 Severin Street, Parramatta Park QLD 4870
Phone: 0415 690 566
Email: info@cairnsautoworks.com.au